Canon ImageCLASS MF4570dw User Manual

9-1
Chapter
9
Troubleshooting
This section describes solutions for cases such as paper jam and when problems are not
solved.
Clearing Jams 9-2
Document Jams in the Feeder 9-3
Paper Jams Inside the Machine 9-3
Display Message 9-6
Error Codes 9-6
If <Incorrect Size/Setting> Appears 9-8
Troubleshooting 9-9
Check the Following First 9-9
Is the power switched ON? 9-9
Has the power switch been just turned ON? 9-9
Is the machine in Sleep mode? 9-9
Are the settings proper? 9-9
Is the Error indicator on or blinking? 9-9
Does a message appear on the display? 9-10
Is the telephone line connected or configured properly? 9-10
If You Cannot Solve a Problem 9-10
If a Power Failure Occurs 9-11
If You Cannot Solve a Problem 9-12
Customer Support (U.S.A.) 9-12
Customer Support (Canada) 9-12
Print Result Is Not Good 9-13
Paper Curls 9-13
Paper Creases 9-14
Printing Is Uneven 9-14
White Specks Appear 9-15
The Toner Does Not Fix onto the Paper Well 9-16
The Printed Paper Has Vertical Streaks 9-16
Smudge Marks of Spattering Toner Appear around the Text or
Patterns 9-17
The Overall Print Result Is Dark 9-17
Copied Lines and Text Appear Faded 9-18
Printed Bar Codes Cannot Be Scanned 9-18
Paper Jams Occur Frequently When Performing
2-Sided Printing 9-18

Canon ImageCLASS MF4570dw Specifications

General

Dimensions (WxDxH)	391.16 x 421.6 x 370.8 mm
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	No
Print technology	Laser
Maximum resolution	1200 x 600 DPI
Economical printing	Yes
Time to first page (black, normal)	6 s
Print speed (black, normal quality, A4/US Letter)	26 ppm
Duplex print speed (black, normal quality, A4/US Letter)	16 ppm
Printing colors	Black
Maximum duty cycle	- pages per month
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Time to first copy (black, normal)	13.5 s
Copy speed (black, normal quality, A4)	26 cpm
Scan drivers	TWAIN, WIA
Grayscale levels	256
Input color depth	24 bit
Maximum scan area	Legal (216 x 356) mm
Image formats supported	BMP, GIF, JPG, PNG, TIF
Maximum scan resolution	9600 x 9600 DPI
Faxing	Mono faxing
Fax memory	256 pages
Modem speed	33.6 Kbit/s
Fax resolution (black)	203 x 391 DPI
Total input capacity	- sheets
Total output capacity	100 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Plain paper
Non-ISO print media sizes	Executive (184 x 267mm), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Display	-
Market positioning	Home & office
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	128-bit WEP, 64-bit WEP, TKIP, WEP, WPA-AES, WPA-PSK, WPA2-PSK
Power consumption (PowerSave)	4 W
Power consumption (average operating)	1090 W
Windows operating systems supported	Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64