Canon ImageCLASS MF4570dw User Manual

9-12
Troubleshooting
Customer Support (U.S.A.)
If you cannot solve the problem after having referred to the
information in this chapter, contact Canon Customer Care
Center at 1-800-OK-CANON Monday through Friday between
the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is also
available 24 hours a day at the website
http://www.canontechsupport.com.
Please have the following information ready when you
contact Canon:
• Product name (imageCLASS MF4570dw)
• Serial number (a character string which consists of three
alphabets and a 5-digit number and is indicated on the
rating label located on the rear side of the machine)
Rating label
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results
IMPORTANT
If you attempt to repair the machine by yourself
It may void the limited warranty.
Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical
support options*:
* Support program specifics are subject to change without notice.
• For step-by-step troubleshooting, e-mail technical support,
the latest driver or document downloads, and answers to
frequently asked questions, visit http://www.canon.ca/
• Free live technical support 9 A.M. to 8 P.M. EST Monday
through Friday (excluding holidays) for products still under
warranty 1-800-OK-CANON
• For the location of the authorized service facility nearest
you, visit http://www.canon.ca/ or 1-800-OK-CANON
• If the problem cannot be corrected by using one of the
above technical support options, repair options are
available at the time of your call to the live technical
support number above or via the website at
http://www.canon.ca/
* Support program specifics are subject to change without notice.
Please have the following information ready when you
contact Canon:
• Product name (imageCLASS MF4570dw)
• Serial number (a character string which consists of three
alphabets and a 5-digit number and is indicated on the
rating label located on the rear side of the machine)
Rating label
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results
IMPORTANT
If you attempt to repair the machine by yourself
It may void the limited warranty.
If You Cannot Solve a Problem
WARNING
If the machine makes strange noises or emits smoke or
odd odor
Turn OFF the power switch immediately, disconnect the
power cord, and contact Canon Customer Care Center.
Do not attempt to disassemble or repair the machine
yourself.
WARNING
If the machine makes strange noises or emits smoke or
odd odor
Turn OFF the power switch immediately, disconnect the
power cord, and contact Canon Customer Care Center.
Do not attempt to disassemble or repair the machine
yourself.

Canon ImageCLASS MF4570dw Specifications

General

Dimensions (WxDxH)	391.16 x 421.6 x 370.8 mm
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	No
Print technology	Laser
Maximum resolution	1200 x 600 DPI
Economical printing	Yes
Time to first page (black, normal)	6 s
Print speed (black, normal quality, A4/US Letter)	26 ppm
Duplex print speed (black, normal quality, A4/US Letter)	16 ppm
Printing colors	Black
Maximum duty cycle	- pages per month
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Time to first copy (black, normal)	13.5 s
Copy speed (black, normal quality, A4)	26 cpm
Scan drivers	TWAIN, WIA
Grayscale levels	256
Input color depth	24 bit
Maximum scan area	Legal (216 x 356) mm
Image formats supported	BMP, GIF, JPG, PNG, TIF
Maximum scan resolution	9600 x 9600 DPI
Faxing	Mono faxing
Fax memory	256 pages
Modem speed	33.6 Kbit/s
Fax resolution (black)	203 x 391 DPI
Total input capacity	- sheets
Total output capacity	100 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Plain paper
Non-ISO print media sizes	Executive (184 x 267mm), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Display	-
Market positioning	Home & office
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	128-bit WEP, 64-bit WEP, TKIP, WEP, WPA-AES, WPA-PSK, WPA2-PSK
Power consumption (PowerSave)	4 W
Power consumption (average operating)	1090 W
Windows operating systems supported	Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64