Canon ImageCLASS MF4570dw User Manual

9-6
Troubleshooting
If messages appear, see the following and solve the problem.
e-Manual → Troubleshooting → Display Messages
An error code is a 3-digit code recorded as an error log when an error occurs.
You can view the code in the following locations.
Error codes for fax jobs
• Error send report
• Error receive report
• Job history in the system status screen
＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊
＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊
＊＊＊ ＊＊＊
Error Report (Send)
Send job resulted in error.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result
0123
0123456789
name
01/01 02:07 AM
01'15
1
NG
#018 Busy/No Signal
Error code
01/01/2011 02:07 PM FAX 123XXXXXXX CANON P.0001
For details on the reports, refer to the following.
e-Manual → Basic Operation → Setting the Report to Print Automatically
For details on the error code, see the following.
#001
Cause A document may be jammed.
Action Remove the jammed document.
#003
Cause A high volume of data is causing the transmission to take a very long time.
Action 1 Reduce the scanning resolution, and then try to send the document again.
Action 2 Reduce the scanning resolution or ask the sender to divide the document before sending it again.
#005
Cause 1 A fax recipient did not respond within 35 seconds.
Action
Repeat the procedure from the first step. Additionally, ask the recipient to check the fax machine. If you are making an
overseas call, add a pause to the fax number.
Cause 2 The recipient may not be using a G3 fax machine.
Action
Ask the recipient what type of fax machine is being used, and then send the document to the recipient’s G3 fax
machine. If the recipient does not have a G3 fax machine, send the document again using a communication mode
compatible with the recipient’s fax machine.
#012
Cause The recipient’s machine has run out of paper.
Action Ask the recipient to ensure that paper is loaded in their machine.
#018
Cause 1 Redialing was not able to obtain any response. The line may be in use or disconnected.
Action
Wait a moment, and then try again. If you are still unable to send the document, ask the recipient to verify that the fax
machine is turned ON. If the line is busy, wait a few moments, and try to send the document again.
Cause 2 You were not able to send the document because the line is busy or disconnected.
Action Verify that the recipient can communicate with you, and then try again.
Cause 3 The settings on the recipient’s machine are incompatible with yours.
Action Verify that the recipient can communicate with you, and then try again.
Cause 4 No pause was added to the fax number when attempting an international fax transmission.
Action
Add a pause after the country code or the recipient’s fax number, and then redial the number. If you want to send the
document to a recipient that is registered under a one-touch key, change the settings for international sending in the
detailed setting screen.
Display Message
Error Codes

Canon ImageCLASS MF4570dw Specifications

General

Dimensions (WxDxH)	391.16 x 421.6 x 370.8 mm
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	No
Print technology	Laser
Maximum resolution	1200 x 600 DPI
Economical printing	Yes
Time to first page (black, normal)	6 s
Print speed (black, normal quality, A4/US Letter)	26 ppm
Duplex print speed (black, normal quality, A4/US Letter)	16 ppm
Printing colors	Black
Maximum duty cycle	- pages per month
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Time to first copy (black, normal)	13.5 s
Copy speed (black, normal quality, A4)	26 cpm
Scan drivers	TWAIN, WIA
Grayscale levels	256
Input color depth	24 bit
Maximum scan area	Legal (216 x 356) mm
Image formats supported	BMP, GIF, JPG, PNG, TIF
Maximum scan resolution	9600 x 9600 DPI
Faxing	Mono faxing
Fax memory	256 pages
Modem speed	33.6 Kbit/s
Fax resolution (black)	203 x 391 DPI
Total input capacity	- sheets
Total output capacity	100 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Plain paper
Non-ISO print media sizes	Executive (184 x 267mm), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Display	-
Market positioning	Home & office
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	128-bit WEP, 64-bit WEP, TKIP, WEP, WPA-AES, WPA-PSK, WPA2-PSK
Power consumption (PowerSave)	4 W
Power consumption (average operating)	1090 W
Windows operating systems supported	Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64