4. If HTTPS connection fails, check the error message on the phone screen and in the syslog.
5. Install custom CA for HTTPS connection if the BroadSoft certificate is not signed from phone built-in
root CA.
An Emergency Call Doesn't Connect to Emergency Services
Problem
A user tries to place an emergency call, but the call doesn't connect to the emergency services (fire, police,
or emergency services operator).
Solution
Check the emergency call configuration:
• Company Identifier or location request URL setup is incorrect. See Configure a Phone to Make Emergency
Calls, on page 219.
• An incorrect or blank emergency number exists in the Dial Plan setup. See Dial Plan, on page 334
The location request servers (emergency call service provider) did not respond with a phone location, after
multiple attempts.
Executive or Assistant Menu Does Not Appear
Problem
The Settings > Assistant or Settings > Executive menu item does not appear on an executive's or assistant's
phone respectively.
Solution
• Ensure that synchronization of settings is enabled for the user's extension. See Synchronization of
Executive-Assistant Settings, on page 230.
• Check if the phone has both executives and assistants configured on different extensions.
For the proper operation of executive-assistant features, executives must not share phones with assistants.
Phone Display Problems
Your users may see unusual screen displays. Use the following sections to troubleshoot the problem.
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
357
Cisco IP Phone Troubleshooting
An Emergency Call Doesn't Connect to Emergency Services
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