ControlWave Instruction Manual (CI-ControlWave)
Revised Nov-2010 Service & Troubleshooting 5-1
Chapter 5 – Service and Troubleshooting
This chapter provides general diagnostic and test information for the
ControlWave.
In This Chapter
5.1 ........................................................................5-2 Upgrading Firmware
5.2
..............................................5-5 Removing or Replacing Components
5.2.1
............................................5-5 Accessing Modules for Testing
5.2.2
............................................5-5 Removing/Replacing the Bezel
5.2.3
.................................5-6 Removing/Replacing the CPU Module
5.2.4
...........................................5-6 Removing/Replacing the PSSM
5.2.5
..........5-7 Removing/Replacing an I/O Module (Hot Swapping)
5.2.6
..........................5-12 Removing/Replacing the Backup Battery
5.3
...........................................5-12 General Troubleshooting Procedures
5.3.1
...................................................................5-13 Checking LEDs
5.3.2
....................................................5-21 Checking Wiring/Signals
5.3.3
........................................................5-22 Port 80 Display Codes
5.3.4
......................................................................5-25 Reset Switch
5.4
...........................................................5-25 WINDIAG Diagnostic Utility
5.4.1
.........................................................5-28 Available Diagnostics
5.5
................................................................................5-32 Core Updump
Equipment
You need the following equipment to perform the procedures described
in this chapter:
To run diagnostics software:
ï‚§ PC with WINDIAG software, and either OpenBSI LocalView,
NetView, or TechView for communications.
ï‚§ Null modem interface cable
ï‚§ Loop-back plug for RS-232 port (see Figure 5-21)
ï‚§ Loop-back plug for RS-485 port (see Figure 5-22)
ï‚§ Loop-back plug, 8-pin RJ-45 m
ale (for twisted pair Ethernet) (see
Figure 5-24)
To perform firmware upgrades:
ï‚§ Null modem interface cable
ï‚§ PC with the following software:
o OpenBSI System Firmware Downloader and either NetView,
LocalView, or TechView for communications.
o HyperTerminal (included in Windows® XP)
Note: When you service a ControlWave on site, we recommend that
you close down (or place under manual control) any associated
processes. This precaution prevents any processes from
accidentally running out of control when you conduct tests.