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Where To Get Help
Where To Get Help
Technical Support Web Site
Epson's Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting
information in your product documentation. If you have a Web browser and can connect to the Internet, access the
site at:
https://support.epson.net/
If you need the latest drivers, FAQs, manuals, or other downloadables, access the site at:
https://www.epson.com
Then, select the support section of your local Epson Web site.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product documentation, contact Epson support services for assistance. If Epson support for your
area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
o Product serial number
(The serial number label is usually on the back of the product.)
o Product model
o Product software version
(Click About, Version Info, or similar button in the product software.)
o Brand and model of your computer
o Your computer operating system name and version
o Names and versions of the software applications you normally use with your product
Help for Users in North America
Visit www.epson.com/support (U.S.) or www.epson.ca/support (Canada) and search for your product to
download software and utilities, view manuals, get FAQs and troubleshooting advice, or contact Epson.
Epson provides technical support and information on the installation, configuration, and operation of professional
printing products through the Epson Preferred Limited Warranty Plan. Dial (888) 668-3266, 6 AM to 6 PM, Pacific
Time, Monday through Friday. Days and hours of support are subject to change without notice. Before you call, make
sure you have your printer serial number and proof of purchase.
• If you experience difficulty with the toll-free line, call (562) 276-1305.
• For help using any other software on your system, see the documentation for that
software for technical support information.
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