HP EliteOne G5 Service Manual

Mouse does not respond to movement or is too slow.
Cause Solution
Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the
computer.
Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
Computer is in Sleep state. Press the power button to resume from Sleep state.
IMPORTANT: When attempting to resume from Sleep state, do
not hold down the power button for more than 4 seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
If using a wireless mouse, you may need resynchronize the mouse
with the computer.
Follow the instructions that came with the mouse.
Solving hardware installation problems
You might need to recongure the computer when you add or remove hardware, such as an additional drive or
expansion card. If you install a plug and play device, Windows automatically recognizes the device and
congures the computer. If you install a non-plug and play device, you must recongure the computer after
completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the
instructions that appear on the screen.
To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock, hot surfaces, or both, be sure to disconnect
the power cord from the AC outlet and allow the internal system components to cool before touching.
A new device is not recognized as part of the system.
Cause Solution
Cable(s) of new external device are loose or power cables are
unplugged.
Ensure that all cables are properly and securely connected and
that pins in the cable or connector are not bent down.
Power switch of new external device is not turned on. Turn o the computer, turn on the external device, then turn on
the computer to integrate the device with the computer system.
When the system advised you of changes to the conguration,
you did not accept them.
Reboot the computer and follow the instructions for accepting the
changes.
A plug and play board may not automatically congure when
added if the default conguration conicts with other devices.
Use Windows Device Manager to deselect the automatic settings
for the board and choose a basic conguration that does not
cause a resource conict. You can also use Computer Setup to
recongure or disable devices to resolve the resource conict.
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device
Manager from the list of applications.
USB ports on the computer are disabled in Computer Setup. Run the Computer Setup utility and ensure that Device available
is selected for appropriate USB ports under Advanced > Port
Options.
96 Chapter 7 Troubleshooting without diagnostics

HP EliteOne G5 Specifications

General

Brand	HP
Model	EliteOne G5
Category	Desktop
Language	English