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Unable to connect to the Internet.

Cause Solution

Cable or DSL service is not available or has been interrupted due

to bad weather.

Try connecting to the Internet at a later time or contact your ISP.

(If the cable or DSL service is connected, the cable LED light on the

front of the cable or DSL modem will be on.)

The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the

computers’s RJ-45 connector. (If the connection is good, the PC

LED light on the front of the cable or DSL modem will be on.)

IP address is not congured properly. Contact your ISP for the correct IP address.

Cookies are corrupted. (A cookie is a small piece of information

that a Web server can store temporarily with the Web browser.

This is useful for having the browser remember some specic

information that the Web server can later retrieve.)

Windows 10:

1. Type control panel in the taskbar search box, and then

select Control Panel from the list of applications.

2. Click Internet Options.

3. In the Browsing history section, click the Delete button.

4. Select the Cookies and website data check box and click the

Delete button.

Cannot automatically launch Internet programs.

Cause Solution

You must log on to your ISP before some programs will start. Log on to your ISP and launch the program.

Solving software problems

Most software problems occur as a result of the following situations:

● The application was not installed or congured correctly.

● There is insucient memory available to run the application.

● There is a conict between applications.

● All the necessary device drivers might not have been installed.

● If you have installed an operating system other than the factory-installed operating system, it might not

be supported on the system.

If you encounter software problems, see the applicable solutions listed in the following table.

Computer will not continue and the HP logo does not display.

Cause Solution

ROM issue—POST error has occurred. Observe the beeps and LED lights on the front of the computer.

See POST error messages and diagnostic front panel LEDs and

audible codes on page 106 to determine possible causes.

See the Worldwide Limited Warranty for terms and conditions.

102 Chapter 7 Troubleshooting without diagnostics

HP EliteOne G5 Service Manual

Questions and Answers: