IBM BladeCenter HS22 User Manual

Appendix. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you.
Use this information to obtain additional information about IBM and IBM
products, determine what to do if you experience a problem with your IBM system
or optional device, and determine whom to call for service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself.
If you believe that you require IBM to perform warranty service on your IBM
product, the IBM service technicians will be able to assist you more efficiently if
you prepare before you call.
v Check for updated firmware and operating-system device drivers for your IBM
product. The IBM Warranty terms and conditions state that you, the owner of
the IBM product, are responsible for maintaining and updating all software and
firmware for the product (unless it is covered by an additional maintenance
contract). Your IBM service technician will request that you upgrade your
software and firmware if the problem has a documented solution within a
software upgrade.
You can obtain the latest downloads for your IBM product from
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=MIGR-63017 .
v If you have installed new hardware or software in your environment, check
http://www.ibm.com/servers/eserver/serverproven/compat/us/eserver.html to
make sure that the hardware and software is supported by your IBM product.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your IBM product. Information about diagnostic
tools is in the Problem Determination and Service Guide on the IBM Documentation
CD that comes with your product.
v Go to http://www.ibm.com/systems/support/ to check for information to help
you solve the problem.
v Gather the following information to provide to IBM service. This data will help
IBM service quickly provide a solution to your problem and ensure that you
receive the level of service for which you might have contracted.
– Hardware and Software Maintenance agreement contract numbers, if
applicable
– Machine type number (IBM 4-digit machine identifier)
– Model number
– Serial number
– Current system UEFI (or BIOS) and firmware levels
– Other pertinent information such as error messages and logs
v Go to http://www.ibm.com/support/electronic/portal/ to submit an Electronic
Service Request. Submitting an Electronic Service Request will start the process
© Copyright IBM Corp. 2010 75

IBM BladeCenter HS22 Specifications

General

Tcase	76.2 °C
Bus type	QPI
Stepping	B1
FSB Parity	No
Processor code	SLBZ8
Processor cache	12 MB
Processor cores	6
Processor model	E5649
System bus rate	5.86 GT/s
Processor series	Intel Xeon 5600 Series
Processor socket	Socket B (LGA 1366)
Processor threads	12
Processor codename	Westmere EP
Processor frequency	2.53 GHz
Processor cache type	Smart Cache
Processor lithography	32 nm
Processor manufacturer	Intel
Processor package size	42.5 X 45 mm
Processor front side bus	1333 MHz
Processor boost frequency	2.93 GHz
Processor operating modes	64-bit
ECC supported by processor	Yes
Supported instruction sets	SSE4.2
Thermal Design Power (TDP)	80 W
Compatible processor series	Intel® Xeon®
Number of processors installed	1
CPU multiplier (bus/core ratio)	19
Maximum number of SMP processors	2
Physical Address Extension (PAE)	40 bit
Memory types supported by processor	DDR3 800/1066/1333
Memory channels supported by processor	Triple
Memory bandwidth supported by processor (max)	32 GB/s
Maximum internal memory supported by processor	288 GB
HDD size	2.5 \
RAID levels	0, 1
HDD interface	Serial Attached SCSI (SAS)
Total storage capacity	0 GB
Maximum storage capacity	1 TB
Number of HDDs installed	0
Internal memory	12 GB
Memory clock speed	- MHz
Internal memory type	DDR3-SDRAM
Maximum internal memory	192 GB
Memory layout (slots x size)	3 x 4 GB
Graphics card	G200eV
Graphics card memory type	GDDR2
Networking features	Gigabit Ethernet
PS/2 ports quantity	-
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Compatible operating systems	Microsoft Windows RedHat, SUSE, VMware Oracle Solaris
Chassis type	Rack (1U)
Processor ARK ID	52581
Intel® Turbo Boost Technology	1.0

Weight and Dimensions

Depth	446 mm
Width	245 mm
Height	29 mm
Weight	5400 g