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User guide 53
White edges on borderless prints
Probable cause 1
White edges can appear when there are slight misalignments between the printer and paper. Some
software applications are able to "hide" these small misalignments so that the prints look
borderless like they are supposed to.
Corrective action
Re-align the paper in the tray.
Use the application's Fit to Page/Fill Page option or resize the picture so it is slightly larger
than the paper size.
Probable cause 2
If the image's proportions or dimensions are not compatible with the selected paper size, the print
will usually not be borderless. For example, if a square image is printed onto 101 x 152 mm (6 x 4")
paper, it will often print as a 101 x 101 mm (4 x 4") image, with white edges on each side of the
print.
Corrective action 2
Crop the image so it is compatible with the selected paper size.
Copy troubleshooting
Use this section to resolve the following copy problems:
Copy cut off
Probable cause
The original is larger than the paper loaded.
Corrective action
When the original is larger than the paper loaded, use the Fit to Page feature to reduce copy size
to fit the size of the paper loaded.
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