Action Yes No
Step 4
Resolve the feed problem.
Note: If a transfer roller was replaced, then make sure that the
maintenance kit count is reset.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Replace the aected maintenance kit with a new supply unit.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Printer hardware errors
111 errors
111 error messages
Error code Description Action
111.20 Printhead error (mirror motor lock) was detected
before the motor was turned on.
See
“Printhead error service check” on
page 108.
111.21 No printhead power (+5V) when the laser servo
started.
111.30 The printhead failed during power on tests.
111.31 Printhead error (no first HSYNC) was detected.
111.32 Printhead error (lost first HSYNC) was detected.
111.33 Printhead error (lost first HSYNC) was detected
during servo.
111.34 Printhead error (mirror motor lost lock) was
detected.
111.35 Printhead error (mirror motor no first lock) was
detected.
111.36 Printhead error (mirror motor never stabilized) was
detected.
111.41 Printhead NVRAM read failure occurred.
4600-830, -835, -895
Diagnostics and troubleshooting
107
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General
Weight and Dimensions
