MTS Exceed™ Series 40 Product Manual Troubleshooting
77
Troubleshooting
Basic Troubleshooting
S
YMPTOMS
S
OLUTIONS
Failure in Windows system
Turn off the computer and start again.
Check to see if the failure is gone; if the failure still exist, ask your IT
Department to check into the problem. If your IT Department can’t solve
the issue, delete the current windows system and install it again.
If after the re-install the issue still exists, contact the local service center
of the computer manufacturer directly or via MTS China, to repair the
computer.
Testing software failure
Displacement cannot be cleared or displayed. Normally, it is caused by an
incorrect sequence in turning on testing system; shut off the software and
restart it.
If restarting does not solve the problem, delete the testing software, and
install the software again.
Communication trouble
between hardware and
software
Check all cable connections.
If communication between the PC and the Exceed system are not working
try the following:
• Remove the USB connector from the Exceed system and plug it back
in and see if communications starts between the two.
• Shut off power to the Exceed system and turn it on again, see if
communication starts between the two.
Power OK light not on when
power switch is on
Check that:
• The power cable is plugged in.
• The line voltage is within specified machine limits.
Cannot clear interlocks
Check:
• If Emergency-Stop is active.
• For system interlocks (servo error, limits).
• For system faults.
0Exceed product manual.book Page 77 Wednesday, August 27, 2014 2:55 PM
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