4. Click the ADVANCED tab.
The ADVANCED Home page displays.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status pop-up window opens.
6. Check the information in the Connection Status pop-up window to see if your PPPoE connection is up
and working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
7. If you cannot connect after several minutes, the router might be set up with an incorrect service name,
user name, or password, or your ISP might be experiencing a provisioning problem.
Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the
network.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages from the Internet,
check the following:
• Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet
that translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a
DNS address during the router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as explained in the
documentation for your computer.
• The router might not be configured as the default gateway on your computer.
Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer
as the default gateway address.
• You might be running login software that is no longer needed. If your ISP provided a program to log you
in to the Internet (such as WinPoET), you no longer need to run that software after installing your router.
You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections
tab, and select the Never dial a connection. Other browsers provide similar options.
Changes Are Not Saved
If the router does not save the changes that you make on the router web pages, do the following:
• When entering configuration settings, always click the Apply button before moving to another page or
tab, or your changes are lost.
• Click the Refresh or Reload button in the web browser. It is possible that the changes occurred, but
the old settings might be in the web browser’s cache.
Troubleshooting
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AC1200 WiFi Router Model R6120
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