Pantum CM1100 Series User Manual

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13.6. Common Troubleshooting
13.6.1. Common Problems
Trouble Type
Problem
Cause
Solution
Problems in
printing
Poor print quality
• See the image defect in
Section 13.6.2.
• See the image defect in
Section 13.6.2.
Problems in
copying
Failed to copy
• The scanner is damaged.
• Please contact Pantum
Customer Service.
Copy Image
Abnormal
• The scanner is dirty or
defective.
• The toner cartridge is dirty or
damaged.
• Clean the scanner.
• It is suggested to replace the
original toner cartridge.
Problems with
the Printer
The printer does
not work
• Power cord of the device is not
properly connected.
• The cable between the
computer and the printer is not
connected properly.
• Error in specifying the print
port.
• The printer is offline and User
Guide of Printer is checked.
• The printer has not recovered
from an internal error, such as a
paper jam, paper empty, etc.
• Driver program of printer is not
installed correctly.
• Ensure proper connection of
the power cord.
• Disconnect and then
reconnect the printer cable.
• Check the Windows printer
settings to ensure that the
print job has been sent to the
correct port. If the computer
has more than one port, make
sure that the printer is
connected to the correct port.
• Make sure that the printer is
in the normal online status.
• Please eliminate errors so
that the printer can recover to
its normal state.
• Unload and reinstall the
driver program of printer.
Problems in
scanning
Scanning error
• Data cable of the device is not
properly connected.
• The scan driver is installed
• Ensure proper connection of
the data cable.
• Reinstall the scan driver.

Pantum CM1100 Series Specifications

General

Brand	Pantum
Model	CM1100 Series
Category	Printer
Language	English