Restore Default Settings
You can erase all configuration and restore the Poly Studio USB video bar default settings.
Use the Polycom Companion application to configure some of the settings. The default settings to be
cleared include but are not limited to:
▪ Password
▪ Remote control presets
▪ Wi-Fi settings
▪ Camera settings
▪ Audio settings
▪ Bluetooth settings
▪ System information (such as system name)
▪ Logs
The current version of software remains the same after restoring.
Procedure
» Plug in the power cord and press the Reset button on the bottom of the USB video bar for 10
seconds.
The LED lights start out chasing white, then turn to solid amber.
Note: If the Poly Studio camera is in use, such as in a call or in Camera Preview on the client,
the Reset button doesn't work.
The Poly Studio USB video bar clears all saved settings and logs and reboots.
Restoring the defaults unpairs the remote control. Re-pair the remote control after the Poly Studio USB
video bar reboots.
Reset Poly Studio to Factory Settings
You can reset the Poly Studio USB video bar to factory settings if persistent issues remain after
troubleshooting.
Warning: Your USB video bar goes back to the factory software version and erases all configuration and
logs.
Resetting the USB video bar to factory settings unpairs the remote control. You must re-pair the remote
control with the Poly Studio USB video bar after you reset the system.
Procedure
1. Unplug the Poly Studio USB video bar to turn it off.
2. Find the reset pinhole on the bottom of the USB video bar.
3. Use a pin or paperclip to press and hold the reset button and plug in the USB video bar at the
same time to turn it on.
Troubleshooting
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