Can't Upgrade, Reset, or Reboot Poly Studio via
Polycom Companion
When you use the Firmware Update, System Restart, or Factory Restart functions on Polycom
Companion, the application prompts an error message.
Problem:
When the camera of Poly Studio is in use, resetting, upgrading, or restarting the Poly Studio USB video
bar doesn't work.
Workaround:
Make sure that the Poly Studio camera isn't in use and try again. For example, you can check whether
the software client shows the video on the Camera Preview page using the Poly Studio USB video bar.
Troubleshooting
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