When a certificate expires, its Expiration Date turns red in the Installed Certificates table.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Go to Admin Settings > Certificates.
3. Select the certificate you want to delete in the Installed Certificates table.
4. At the bottom of the Certificate Details window, select Delete.
Import a Configuration File
You can import a configuration file from your local system to the Studio USB device.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Go to Admin Settings > Configuration.
3. Select Import.
4. Select the local configuration file you want to import.
5. Select OK.
6. Restart the Studio USB device to make the change effective.
Export a Configuration File to Your Local System
You can export the Studio configuration file from Polycom Companion to your local system.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile in Polycom
Companion.
2. Go to Admin Settings > Configuration.
3. Select Export and select a directory to save the configuration file to.
4. Select Save.
Studio Troubleshooting
If you experience issues with your Studio USB device, try the following solutions to resolve certain issues.
Test Your Camera Audio Input
If you have audio problems when using your Studio USB device, you may need to send an audio test file
to Poly Online Support Center for troubleshooting.
Procedure
1. Connect the Studio USB device to your computer, then select the Poly Studio tile from your
Polycom Companion.
2. Go to Diagnostics > Audio Test.
3. Select Start Test and speak into the Studio USB device.
The test recording window lasts at most 3 minutes, or you can click Stop to stop the recording.
4. Save the recording file to your local system and play it back to listen for any audio issues.
Managing the Studio USB Device
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