17
2. Troubleshooting When
Using the Copy Function
This section explains likely causes of and possible solutions for copier function
problems.
When a Message Appears
This section explains the machine's main messages. If other messages appear,
follow the instructions they contain.
Important
❒ For messages that are not listed here, see “When You Have Problems Operat-
ing the Machine”.
Message Cause Solution
Cannot detect
original size.
Improper original is placed. Select paper manually, not in
Auto Paper Select mode, and do
not use Auto Reduce/Enlarge
function. See “Sizes difficult to
detect”, Copy/Document Server
Reference.
Cannot detect
original size.
Improper original is placed. Place the original on the exposure
glass. See “Placing Originals on
the Exposure Glass” and “Sizes
difficult to detect”, Copy/Docu-
ment Server Reference.
Cannot detect
original size.
Original is not placed. Place your originals.
Check original
orientation.
Original is not placed in a proper
orientation.
Change the orientation of the
original.
Check paper
size.
Improper paper size is set. If you press the {Start} key, copy
will start onto the selected paper.
Rotate Sort is
not available
with this paper
size.
A size of paper for which Rotate
Sort is not available is selected.
Select the proper paper size. See
“Sort”, Copy/Document Server
Reference.
Cannot punch
this paper size.
The Punch function cannot be
used with paper size selected.
The following paper sizes are
available for Punch mode: A3L,
B4L, A4KL, B5KL, A5K,
11”×17”L, Legal(8
1
/
2
”×14”)L,
Letter(8
1
/
2
”×11”)KL,
Half Letter (5
1
/
2
”×8
1
/
2
”),
Excecutive (7
1
/
4
”×10
1
/
2
”)KL,
F/GL (8”×13”)K,
Foolscap (8”×13”)L,
Folio (8
1
/
4
”×13”)L ,8KL,
16K
KL
. Select one of these sizes.
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