Troubleshooting When Using the Printer Function
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4
If USB Connection Fails
This section explains how to troubleshoot a problem related to USB connection.
Problem Cause Solution
The machine is not au-
tomatically recognized.
The USB cable is not connected
properly.
Turn off the power of the ma-
chine, reconnect the USB cable,
and then turn it on again.
Windows has already
configured the USB set-
tings.
Check whether the computer has
identified the machine as an un-
supported device.
Open Windows' Device Manag-
er, and then, under [Universal Seri-
al Bus controllers], remove any
conflicting devices. Conflicting
devices have a [!] or [?] icon by
them. Take care not to accidental-
ly remove required devices. For
details, see Windows Help.
When using Windows 2000 / XP
or Windows Server 2003, an erro-
neous device is displayed under
[USB Controller] in the [Device Man-
ager] dialog box.
Windows Me and the
machine cannot be con-
nected.
You need to download USB
Printing Support for Windows
Me.
Download USB Printing Support
from the supplier's website.
Search the model name you use
on the supplier's website, and
download USB Printing Support.
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