Fax Problems
When an error code appears on the fax journal or TX status report
The table below describes the meaning of error codes that appear under "Status" on the fax journal
or TX status report, and what to do when a particular error code appears.
TX Status Report
Error Code Solution
Err:1)
The line was not connected correctly. The fax transmission did
not finish successfully. There was a problem with either the
transmission or reception.
• Confirm that the telephone line is properly connected to
the machine.
• Disconnect the telephone line from the machine, and
connect a standard telephone in its place. Confirm that
you can make calls using the telephone. If you cannot
make calls this way, contact your telephone company.
• If the problem persists, contact your sales or service
representative.
Dial tone could not be detected.
• Set [Dial Tone Detect] to [Do not Detect].
Err:2)
Err:3)
Err:4)
Dial fails when trying to send faxes.
• Confirm that the fax number you dialed is correct.
• Confirm that the destination is a fax machine.
• Confirm that the line is not busy.
• You may need to insert a pause between dial digits. Press
the [ID Card Copy/On Hook Dial] key after, for
example, the area code.
• Confirm that [PSTN / PBX] under [Fax Features] is set
properly for your connection method to the telephone
network. See p.78 "Fax Features Settings".
Err:5)
The [Clear/Stop] key was pressed while the fax was being
sent or the original was being scanned. Send the fax again.
When the error reoccurs even if the [Clear/Stop] key has not
pressed, consult your service representative.
Fax Problems
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