Messages that Appear When the LDAP Server Is Unavailable
Message Cause Solution and reference
"Connection with LDAP
server has failed. Check
the server status."
The network is busy. Try again.
The setting information is
incorrect.
Check the setting information of [Settings]
[System Settings] [Settings for
Administrator] [Authentication/Charge]
[Administrator Authentication/User
Authentication/App Auth.] [Register/
Change/Delete LDAP Server].
See "Registering the LDAP Server", User Guide
(Full Version).
"Exceeded time limit for
LDAP server search.
Check the server status."
The network is busy. Try again.
The setting information is
incorrect.
Check the setting information of [Settings]
[System Settings] [Settings for
Administrator] [Authentication/Charge]
[Administrator Authentication/User
Authentication/App Auth.] [Register/
Change/Delete LDAP Server].
See "Registering the LDAP Server", User Guide
(Full Version).
"LDAP server
authentication has failed.
Check the settings."
The user name or
password is incorrect.
Select the user in the address book, press
[Edit], and specify the correct user name and
password in [User Management / Others] tab
[User Management] [LDAP
Authentication Info].
See "Registering a User in the Address Book
and Specifying the Login Information", User
Guide (Full Version).
10. Troubleshooting
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