Technical support
A.2 Troubleshooting
SIMATIC IPC547G
Operating Instructions, 04/2020, A5E49948632-AA
173
USB device not responding USB ports are deactivated in the
Use a different USB port or activate the port.
Operating system does not support
XHCI
Activate the "PS/2 Emulation" setup parameter in the
"Advanced > USB Configuration" menu of the BIOS
Setup.
USB-2.0/3.0 device connected
although USB-2.0/3.0 is deactivat-
Activate the USB.
Operating system does not support
the USB interfaces
• Activate the "Legacy USB Support" setup pa-
rameter in the "Advanced > USB Configuration"
menu of the BIOS Setup.
• For other devices, you need the USB device
drivers for the required operating system.
DVD drive does not open The device is switched off or the
open/close button is disabled by a
software application.
Emergency removal of the data medium:
1. Switch off the device.
2. Insert a pointed object such as a straightened
paper clip into the emergency eject opening of
the drive and press gently until the front loader
opens.
3. Use your hand to pull the loader out further.
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