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• The device is damaged during transport.
• The device is incorrectly installed, refitted, or used.
• The device operates in harsh conditions beyond those described in this manual.
• The fault or damage is caused by installation, repairs, modification, or disassembly per-
formed by a service provider or personnel not from SUNGROW.
• The fault or damage is caused by the use of non-standard or non-SUNGROW compo-
nents or software.
• The installation and use range are beyond stipulations of relevant international
standards.
• The damage is caused by unexpected natural factors.
For faulty products in any of above cases, if the customer requests maintenance, paid main-
tenance service may be provided based on the judgment of SUNGROW.
10.4 Contact Information
In case of questions about this product, please contact us.
We need the following information to provide you the best assistance:
• Model of the device
• Serial number of the device
• Fault code/name
• Brief description of the problem
For detailed contact information, please visit:
https://en.sungrowpower.com/contactUS
10 Appendix User Manual
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