50 Making calls to multiple parties
Making calls to multiple parties
Consultation
You interrupt your call to consult with a user (including external users) and then
resume the original call.
p You are conducting a call.
Activating and conducting an inquiry/consultation call
S
or Activate inquiry. The current call is placed "on hold", so that the first user waits.
o Enter the phone number for the consultation call.
p The number is dialed. The station answers. The consultation starts.
The second user is busy or does not answer
Î Press the display key to cancel the consultation. You are reconnected with the
first party.
During the consultation you can
• Book a callback
page 79,
• Activate call waiting
page 51 or
• Busy override
page 54.
The consultation is ended and you return to the waiting call
Either: The second user hangs up. You are reconnected with the first party.
Or:
Open the system menu.
s t w Select the menu item and confirm.
You are reconnected with the first party. The second partner hears the busy tone
and hangs up; a handset hangs up automatically.
However, you can also
• Toggle between the partners
page 56,
• Set up a conference
page 57 or
• Transfer the waiting partner to the second partner
page 55.
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