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Your console has separate indicators for two different types of voice messages:
those left on its built-in answering system and those left at your service
provider’s voicemail (fees may apply). Your console’s built-in answering system
messages and voicemail messages are separate. Each alerts you to new
messages differently.
If you turn on the COVM feature (See COVM on page 68 for more
information) and the COVM message displays on the console screen, your
telephone service provider is indicating that it has new voicemail for you. To
listen to your voicemail, dial an access number provided by your telephone
service provider, followed by a security code or PIN.
To listen to messages recorded on your digital answering system, press
MAIL BOX on the console (page 86).
Some service providers bundle or combine multiple services like voicemail and
call waiting, so you may not be aware that you have voicemail. To check what
services you have and how to access them, contact your telephone service
provider.
To use your voicemail service rather than the answering system, turn off the
answering system for that telephone line (see Set Line mode on page 15 for
more information). To use the answering system rather than the voicemail
service, contact your telephone service provider to deactivate the voicemail
service. Use your telephone answering system and voicemail together by
setting your built-in answering system to answer before voicemail, as described
below. To learn how to program your voicemail settings, contact your telephone
service provider. Then, if you are on a call, or if the answering system is busy
recording a message and you receive another call, the second caller can leave
a voicemail message.
Set your answering system to answer calls at least two rings earlier than your
voicemail is set to answer. For example, if your voicemail answers after six
rings, set your answering system to answer after four rings. Some voicemail
providers may program the delay before answering calls in seconds instead
of rings. In this case, allow six seconds per ring when determining the
appropriate setting.
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Answering system
About the answering system
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