Service Manual Overview 11
Service
A Welch Allyn Service Center must perform all repairs on products under warranty.
Unauthorized repairs will void the warranty. Qualified electronics personnel or a Welch
Allyn Service Center should repair products out of warranty.
Technical assistance
If you have an equipment problem that you cannot resolve, call the Welch Allyn Service
Center nearest you for assistance. Technical service telephone support is available on
normal business days.
If you are advised to return a product to Welch Allyn for repair or routine maintenance,
schedule the repair with the service center nearest you.
Before returning a product for repair, you must obtain authorization from Welch Allyn.
Service personnel will give you a Service Notification number. Returns without a Service
Notification number will not be accepted for delivery.
If you need to return the Spot Vital Signs for service:
• Remove all hoses, cables, sensors, power cords, and any ancillary products not
associated with the problem.
• Whenever possible, use the original shipping carton and packing materials.
• Include a packing list and the Welch Allyn Service Notification number.
• Note the Service Notification number on the outside of your shipping container.
It is recommended to insure all returned goods. The sender may initiate any claims for
loss or damage to the product.
Field replacement units
Included with the Service Manual is a complete list of field replacement units. Order
spare parts from your local Welch Allyn Service Center.
Service loaners
Service loaners are provided, on request, if a Welch Allyn Service Center provides repair
service. Loaners for products repaired while under the original warranty, or while under
service contract, are provided free of charge and are shipped within 48 hours of
notification of need.
For service repairs outside of warranty or contract, loaners are available for a nominal
charge and shipment is subject to availability. Loaners are shipped pre-paid; however, this
charge is added to the service charges.
Caution Unauthorized repairs will void the warranty.
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