Error Messages and Error Codes 63
IE
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Error Codes
Error codes are six-digit numbers that appear on the control panel when errors occur. Such errors include
abnormal print jobs and printer malfunction.
Error codes are important information that identifies the causes of errors. Please have error codes ready
when calling our Customer Support Center or your dealers.
The following table lists the error codes that can be resolved by users. When an error code is displayed, see
if it is listed in the following table.
The following error codes are listed in ascending order.
Error Code Cause/Remedy
010-397 The fuser unit may not be installed properly or may be at fault.
Switch the printer off, and open the front cover by pulling the front cover release levers ("A")
towards you. Check if the levers on both sides of the fuser unit are locked firmly, and then switch
the power back on.
If the same message is displayed again, contact our Customer Support Center or your dealers.
077-215 The sheet feeder (optional) is not installed on the printer properly. Switch the power off, check if
the sheet feeder is properly installed on the printer, and then switch the power back on.
Refer to
•
‘250/550 Sheet Feeder Installation Guide’
error code
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