General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide
119
Press the up/down arrows to highlight the option required. Press OK.
4. If printing a report, press the left arrow to highlight Yes at the Print? prompt and press OK.
Maintenance Assistant
Maintenance Assistant is a SMart
eSolution available through CentreWare
Internet Services. It monitors your
machine and notifies Xerox support
services of potential issues. It automates
the notification, troubleshooting and
repair process, minimizing machine
downtime.
• If a problem occurs, you can use the
Send Diagnostics Information to
Xerox... option to immediately send information to Xerox which will assist with troubleshooting
activities.
•Use the Start an Online Troubleshooting session at www.xerox.com... button to access the
Xerox website for immediate advice on resolving machine problems.
•Use the Download File to Your Computer... button to save or view a CSV file containing detailed
information about machine usage and any problems which have occurred on your machine.
•Use the Refresh button to view the latest status information.
For information about configuring the Maintenance Assistant settings, refer to the System
Administrator Guide.
Tes t Pri nts This feature enables you to print test prints that will help you and the
Xerox Support Center diagnose image quality problems. Each test
pattern checks parts of the printing process.
Hexadecimal Mode Prints a page showing each character received by the printer and it's
hexadecimal code, instead of interpreting the characters as PCL or
PS.
Option Description
To Next Page
Loading...
Need help?
General