Problems With the Printer
Phaser® 6180MFP Multifunction Printer
10-28
Problems With the Printer
If you encounter a problem with your printer, use the following table to troubleshoot and fix
the problem. For additional troubleshooting information, see Print Quality on page 10-20.
Warning: Never open or remove printer covers that are secured with screws unless
specifically instructed in the manual. A high voltage component can cause electric shock. Do
not try to alter the printer configuration, or modify any parts. An unauthorized modification
can cause smoke or fire.
Caution: Probable causes of trouble are that the printer, computer, server or other hardware is
not correctly set for the network environment you are using, or a printer restriction has been
exceeded.
Symptom Reason/Action
No power Is the power to the printer turned off?
Press the power button to the On position to turn on the power.
Is the power cord disconnected or not securely connected?
Turn off the power to the printer, and connect the power cord to the power
outlet again. Then, turn on the power to the printer.
Is the power cord connected to a power outlet with the correct voltage?
Connect the printer exclusively to a power outlet with a suitable voltage
and current rating.
Is the printer connected to an uninterruptable power supply?
Turn off the power to the printer, and connect the power cord to a suitable
power outlet.
Is the printer connected to a power strip shared with other high-power
devices?
Connect the printer to a power strip that is not shared with other
high-power devices.
Cannot print Is the light of the Ready indicator off?
If so, this printer is offline or in the menu setting mode. See Main
Components and Their Functions on page 2-2.
Is there a message displayed on the control panel?
Follow the message to correct the problem. See Control Panel Error
Messages on page 10-32.
Cannot scan from
computer
Is the printer connected to the computer with a USB cable?
Connect a USB cable between the computer and printer.
Is the scan driver installed?
Install the scan driver.
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