Problem Possible cause Possible solution
The EV charge cable is not
connected correctly.
1. Examine the connection of the
EV charge cable.
2. If necessary, connect the EV
charge cable.
There is a problem with the
mobile app or the RFID
card.
1. Make sure that you have regis-
tered in the mobile app.
2. Make sure that you use a RFID
card that the manufacturer pro-
vided.
3. Make sure that the RFID card is
added on the mobile app.
4. Start the mobile app.
5. Start the authorization process.
10.3 De-energize the EVSE
1. Open the breaker that supplies the power to the EVSE.
2. Wait for minimum 1 minute.
Troubleshooting
44 BCM.V3Y01.0-EN | 001
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