Rockwell Automation Publication 2711P-UM006E-EN-P - January 2017 167
Troubleshooting Chapter 8
Firmware Installation and Loading
Load firmware image into RAM Update 1E Messages during firmware installation and loading are for
information purposes only.
Write firmware image to storage Update A5
Load factory-default firmware image into RAM Restore E6
Write factory-default firmware image to storage Restore A5
Restore factory-default configuration data Restore DC
Firmware validation (CRC/format) failure Fatal 1E A fatal error during firmware installation or loading is
usually recoverable by doing one of the following:
• Reset terminal from maintenance menu
• Restore factory defaults from maintenance menu
See page 174
for details on how to perform a restore.
• Re-install firmware
Refer to Access Maintenance Operations on page 172 for
details on resetting terminal and restoring factory defaults.
Firmware failed to validate compatibility index of a firmware region Fatal 1F
Firmware update failure Fatal 0F
Firmware write to storage failure Fatal A5
Firmware stored image verification failure Fatal D2
Invalid or missing OS firmware image Fatal FF
Power on Self-test (POST) Failures
Failed RAM Fatal 03 A fatal error during POST is usually due to failed hardware:
• For failed RAM, replace the logic module (700 to 1500)
or the terminal (400 and 600).
• For stuck key, stuck touch, and failed backlight, replace
the display module.
Stuck key Fatal 31
Stuck touch Fatal 3A
Failed backlight Fatal 3B
Restore Operation Failures
Failed to initialize restore operation Fatal R0 A fatal error during a restore operation is usually
recoverable by resetting the terminal from the
maintenance menu.
Refer to Access Maintenance Operations
on page 172 for
details on resetting the terminal.
Failed restore because of invalid header in .pvb file Fatal R1
Failed restore because of invalid header Fatal R2
Failed restore because of inability to write intermediate files to terminal Fatal R3
Failed restored because of corrupt .pvb file Fatal R4
Watch Dog
Watch dog reset Fatal 02
A watch dog reset is usually a momentary loss of control
due to a software failure. Monitor this error for recurrence
and remedial action.
Table 80 - Start-up Messages and Codes
State Message Description State Message Code Recommended Action
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