170 Rockwell Automation Publication 2711P-UM006E-EN-P - January 2017
Chapter 8 Troubleshooting
Program Launcher ActiveX
Control
If desktop access is restricted and you use the Program Launcher - ActiveX
control to launch a file viewer, text editor, or PDF reader, the system locks up
when you try to open a file.
To avoid this issue, associate a file with the application you are launching. The
viewer, editor, or PDF reader automatically launches with the associated file.
Application Does Not Run
If a terminal application does not run at startup, there can be an issue with the
FactoryTalk View Machine Edition (ME) application:
• Verify that a start-up screen was configured and that the runtime file is a
compatible version.
• Try to run the application manually. If the application runs manually, then
the operating system can be starting up with an invalid shortcut path.
Check the shortcuts in the Windows Startup folder.
\Windows\StartUp
Check the syntax of each shortcut path in the Startup folder and verify
that a valid target application exists.
• Check that the application is not missing components or required DLLs.
Remove and reload the application.
Configuration Mode Access
To access Configuration mode while an application is running, your FactoryTalk
View ME application must contain a screen with a Goto Configuration Mode
button. When the application is running, you can press this button to access
Configuration mode.
If a running application does not contain a Goto Configuration Mode button,
you can access Configuration mode during startup in one of two ways:
• Enter Safe mode from the general Maintenance screens. Refer to page 172
for details.
• Detect a Safe mode request at startup by enabling this start-up option in
the System dialog box of the control panel. Refer to page 100
for details.
If the terminal is configured to enter Configuration mode at startup and does
not, then reload the firmware.
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