RESmart GII BPAP System Y / U Series User Manual V2.1
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21. Troubleshooting
The table below lists common problems you may have with the device and possible solutions
to those problems. If none of the corrective actions solve the problem, contact your home
care provider.
21.1 Common Problems in Patients and Corresponding
Solutions
Dry, cold, runny,
and blocked
nose; having a
cold
The nose reacts to the airflow
and cold. Due to fast airflow,
the air becomes cold, leading
to nasal mucosa irritation and
subsequent dryness and
swelling
Increase the humidity setting of
the humidifier.
Contact your physician, and
continue treatment unless the
physician suggests the opposite
Probably because the patient
sleeps with his or her mouth
open, and the pressurized air
goes out via the mouth,
leading to nasal and throat
dryness
Use a chin strap to prevent the
mouth from opening during sleep,
or use a full-face mask. Contact
your physician for details
The mask size or model may
not be correct, or the mask is
not positioned correctly,
thereby leading to air leakage
Narrow the distance between the
forehead support of the mask and
the forehead. Note that adjusting
the mask too tight may leave
markings on the patient’s face.
Add additional filling to the mask
so it does not leak.
Contact your equipment supplier
for an appropriate mask. Add
additional filling to the mask if
necessary
Mask cushion (the soft part of
the mask) hardens
Replace the mask or mask cushion
The distance between the
forehead support of the mask
and the forehead is not
correct
Try a different distance. The angle
and size of the forehead support
differ according to the type of
masks
Contract your equipment supplier
for a correct-size mask
The patient is allergic to the
materials of the mask
Contact your physician and
equipment supplier.
Use a latex-free mask.
Place a lining between the skin
and mask
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