Troubleshooting
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7 Troubleshooting
In the event of a fault, the appliance immediately informs users via its large display. The user can then use
a smartphone to scan the QR code on the display and obtain further assistance and suggested solutions.
Alternatively, they can consult the Service area at www.bora.com. This makes it possible to resolve most
issues quickly.
You can often resolve faults and errors that can occur in day-to-day operation yourself. That way you save
time and money as you don’t need to call out customer services.
Operating situation Cause Remedy
The appliance cannot be switched on. The fuse/automatic circuit breaker of
the electrical wiring system in the
apartment and/or house is defective.
Replace the fuse.
Switch the automatic circuit breaker
back on.
The fuse/automatic circuit breaker
trips several times.
BORA Contact the Service Team.
The power supply is disconnected. Have a specialist electrician inspect the
power supply.
Steam escapes during use. The oven seal is not in the correct
place.
Check that the oven seal is in the
correct place.
The oven seal is extremely dirty. Clean the oven seal.
The oven seal is damaged. Contact the BORA Service Team.
During use, a gurgling sound can be
heard coming from the trap.
The trap is not correctly ventilated. Clean the outlet pipe.
Contact the pipe cleaning service.
The oven chamber lighting is not
working.
The oven chamber lighting is faulty. Contact the BORA Service Team.
Water is leaking from the appliance. The oven seal is not in the correct
place.
Check that the oven seal is in the
correct place.
The water supply or outlet hose is faulty. Switch off appliance.
Close the fresh water supply stopcock.
Disconnect appliance from the mains.
Contact the BORA Service Team.
The hose connection on the appliance is
faulty.
Tab.7.1
Troubleshooting
Faults and errors not covered:
u
Switch off the appliance.
u
Contact the BORA Service Team Team (see see"10Warranty, technical service, spare parts, accessories") and
enter the error number displayed and the appliance type.
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