114 en | Appendix E Troubleshooting Access Easy Controller 2.1
2018.11 | 1.0.6 | F.01U.122.796 Hardware Installation Manual Robert Bosch (SEA) Pte Ltd
22 Appendix E Troubleshooting
22.1 Login Problems
This section offers troubleshooting guidance for situations when you can successfully connect
to the AEC2.1, but the login process fails.
The following list summarizes the warning and error messages that could be displayed while
attempting to log in to the AEC2.1. For each message, refer to the indicated paragraph of this
section for information concerning cause and remedial action.
MESSAGE REFER
Login failed PROBLEM 1: Login Failed., page 114
No such user name PROBLEM 2: No such user name., page 114
Incorrect password PROBLEM 3: Incorrect password., page 114
PROBLEM 1: Login Failed.
Symptom: When attempting to login to the controller for the first time, the message “Login
Failed” is displayed.
Possible causes:
1. Wrong user name or password entered. The default user id is user1 and password is
8088.
2. The browser's security setting is set too high. AEC2.1 runs a Java script that encrypts and
protects user ids and passwords when they are passed over the network. Verify that the
Java feature is enabled in the browser.
– With Internet Explorer, click Tools > Internet Options; then select the Security tab.
In the Internet Zone section, the security level is probably set to High. Change the
security level to Medium, then click the Apply button to activate the change. Now,
close and reopen Internet Explorer to establish a new connection to the AEC2.1.
PROBLEM 2: No such user name.
Symptom: From the AEC2.1 Login screen, the message “No such user name” is displayed
when you click the Login box after entering the user id and password.
Possible cause:
The user id that you are attempting to login with is not in the controller's database.
If this is a new user id, then probably the database was not backed up to flash memory after
the user account was created.
Try logging in using the master user id and password. Assuming these have not been changed
from the default values, the default master user id is user1 and the password is 8088.
PROBLEM 3: Incorrect password.
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