Brother MFC-J6935DW User Manual

Home > Troubleshooting
Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the
latest FAQs and troubleshooting tips.
Visit us at
support.brother.com.
Click FAQs & Troubleshooting and search for your model name.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking.
• The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Related Information
• Error and Maintenance Messages
• Document Jams
• Printer Jam or Paper Jam
• If You Are Having Difficulty with Your Machine
• Check the Machine Information
• Reset Your Brother Machine
• Paper Handling and Printing Problems
• Telephone and Fax problems
• Other Problems
• Network Problems
• Google Cloud Print
™
Problems
• AirPrint Problems
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Brother MFC-J6935DW Specifications

General

Type	all in one, copier, fax, scanner
Color	gray
Touch Screen	yes
Display Size	3.7 inches
Tray Capacity	500
Output Tray Capacity	100
Automatic Document Feeder Capacity	50 sheets
Paper Size	letter, ledger, executive, envelope (com-10, dl envelope, monarch), a3, a4, a5, a6 photo 4"x6", 3.5"x5", 5"x7", 5"x8", manual by-pass: 3.5" x 5" to 11" x 17"
Printing Method	color
Color Print Speed	20 pages per minute
Mono Print Speed	22 pages per minute
First Page Print Time	6 seconds
Print Resolution Mono	up to 4800 x 1200
Print Resolution Color	up to 4800 x 1200
Two-Sided Printing	no
Maximum Number of Pages Per Month	up to 30, 000
Photo Printing	yes
Scanner Type	flatbed
Scan Resolution	up to 19200 x 19200
Duplex Scan	yes
Fax Function	yes
Cartridges	lc3029bk/c/m/y inkvestment super high-yield cartridges
Number Of Cartridges	4
Number of Ink Tanks	0
Internal Memory	yes
Memory Card	no
Network	wired, wireless
Connectivity	apple airprint, brother iprint&scan, ethernet, google cloud print, mopria print service, nfc, usb, wi-fi direct
OS Compatibility	windows 10, 8.1, 8, 7, vista; windows server 2012, 2012 r2, 2008, 2008 r2; os x v 10.11.x, 10.10.x, 10.9.5.x; hdd space for drivers and apps
Mobile Devices Connection	yes

Weight and Dimensions

Depth	22.7 inches
Height	14.7 inches
Width	22.6 inches
Net Weight	51.8 pounds