Print Quality is Poor or Contains Errors
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Troubleshooting
Printed Surface is Scratched
■ Ensure you are using suitable paper.
• The paper weight must be less than 105 gsm (28 lb).
If you use paper heavier than 105 gsm (28 lb), the print head may scratch the printed
surface.
Clean the print head first and print with the correct paper.
• The paper must not be curled.
This problem can be resolved by simply turning the paper over.
■ When printing on thick paper, set the paper thickness lever to the " " mark.
This widens a gap between the print head and the paper. If the paper is scratched even
when printing on plain paper, also try this. When the message indicating that the lever is
incorrectly positioned appears, simply continue printing.
■ Reduce the Intensity setting in the printer driver and try printing again.
When printing an image with high intensity, especially on plain paper, the paper may
absorb too much ink and become wavy. This may cause the printed surface to become
scratched.
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