Troubleshooting
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Troubleshooting
If you have a problem with your camcorder, refer to this section. Consult your dealer or a Canon Service Center
if the problem persists.
Power source
The camcorder will not turn on or it turns off by itself.
- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Cannot charge the battery pack.
- Make sure the camcorder is off so charging can start.
- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C (32 °F – 104 °F)). Remove
the battery pack, warm it or let it cool down, as necessary, and try charging it again.
- Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and 104 °F).
- The battery pack is faulty. Replace the battery pack.
- The camcorder cannot communicate with the battery pack attached. Non-genuine Canon battery packs cannot be
charged using this camcorder.
- If you are using a genuine Canon battery pack, there may be a problem with the camcorder or battery pack. Consult a
Canon Service Center.
- Canon’s LP-E6 Battery Pack cannot be charged. Check the bottom label of the
battery pack and make sure it is an LP-E6N Battery Pack.
A noise can be heard from the compact power adapter.
- A faint sound can be heard while the compact power adapter is connected to a power outlet.
This is not a malfunction.
The battery pack is exhausted extremely quickly even at normal temperatures.
- The battery may have reached the end of its battery life. Buy a new battery pack.
Recording
Pressing the START/STOP button will not start recording.
- You cannot record while the camcorder is writing previous recordings onto a recording media (while the ACCESS
indicator is on or flashing). Wait until the camcorder has finished.
- The recording media is full or it already contains 999 clips (the maximum number of clips). Delete some recordings
(A 108) or initialize the recording media (A 33) to free some space.
The point where the START/STOP button was pressed does not match the beginning/end of the recording.
- The file numbers have reached their maximum value. Insert a new recording media in to the camcorder and set
[Recording Setup] > [File Numbering] to [Reset].
The camcorder will not focus.
- The camcorder may not be able to focus on certain subjects using autofocus. Focus manually (A 68).
- The viewfinder unit is not adjusted. Use the dioptric adjustment lever to make the proper adjustment (A 22).
- The lens is dirty. Clean the lens or sensor with a soft lens-cleaning cloth.
When a subject flits across in front of the lens, the image appears slightly bent.
- This is a phenomenon typical of CMOS image sensors. When a subject crosses very quickly in front of the camcorder,
the image may seem slightly warped. This is not a malfunction.
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