Cisco 7941G User Manual

CHAPTER 10
Troubleshooting
•
Problems, page 103
•
Phone Troubleshooting Data, page 107
•
Quality Reporting Tool, page 108
Problems
This section provides information to help you troubleshoot general problems with your phone. For more
information, see your system administrator.
No Dial Tone or Cannot Complete Call
Problem
You cannot hear a dial tone or complete a call.
Cause
One or more of the following factors might apply:
•
You are not connected to Extension Mobility service.
•
The system requires a Client Matter Code (CMC) or Forced Authorization Code (FAC) after dialing a
number. (SCCP phones only.)
•
Your phone has time-of-day restrictions that prevent you from using some features during certain hours
of the day.
Solution
Try the following:
•
Log into the Extension Mobility service.
•
Enter a CMC or FAC after dialing a number. (SCCP phones only.)
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
103

Cisco 7941G Specifications

General

Keypad number of keys	12
Touchscreen	-
Display resolution	320 x 222 pixels
Speakerphone	Yes
Voice codecs	G.729a
Bluetooth	No
Supported network protocols	DHCP, TFTP, SCCP, DSCP
Ethernet LAN (RJ-45) ports	2
Input voltage	48 V
Dimensions (WxDxH)	266.7 x 152.4 x 203.2 mm
Storage temperature (T-T)	-10 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	10 - 95 %
Handset type	Wired handset
Product type	IP Phone
Product color	Gray
Safety	(UL) 60950, (CSA) C22.2 No. 60950, IEC 60950, EN 60950, AS/NZS 60950
Certification	CE (FCC) 15 (CFR 47) B ICES-003 B EN55022 B CISPR22 B AS/NZ 3548 B VCCI B EN55024 EN 50082-1 EN 61000-3-2 EN 61000-3-3
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.1Q, IEEE 802.3af
Lines quantity	- lines
Phonebook capacity	- entries
Number of handles included	1 pc(s)

Weight and Dimensions

Weight	1600 g