•
Change the time-of-day restrictions that prevent you from using some features during certain hours of
the day. For more information, contact your system administrator.
Missing Softkey
Problem
The softkey that you want to use does not appear.
Cause
One or more of the following factors might apply:
•
There are additional softkeys to display.
•
The state of the line determines the phone softkeys.
•
Your phone is not configured to support the feature associated with that softkey.
Solution
Use one of these options:
•
Press More to reveal additional softkeys.
•
Change the line state (for example, go off-hook or have a connected call).
•
Contact your system administrator to request access to the feature.
Cannot Barge Call and Hear Fast Busy
Problem
Barge fails and results in a fast busy tone.
Cause
You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your
barge attempt fails for this reason, your phone plays a fast busy tone.
Call Disconnects After Barge
Problem
You are disconnected from a call that you joined using Barge.
Cause
You are disconnected from a call that you joined using Barge if the call is put on hold, transferred, or turned
into a conference call.
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
104
Troubleshooting
Missing Softkey
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