Cisco 8841 Administration Guide

Configure Star Codes for DND
You can configure star codes that a user dials to turn on or off the do not disturb (DND) feature on a phone.
Before you begin
Access the phone administration web page. See Access the Phone Web Page, on page 88.
Procedure
Step 1 Select Voice > Regional.
Step 2 In the Vertical Service Activation Codes area, enter *78 in the DND Act Code field.
Step 3 In the Vertical Service Activation Codes area, enter *79 in the DND Deact Code field.
Step 4 Click Submit All Changes.
Set Up a Call Center Agent Phone
You can enable a phone with Automatic Call Distribution (ACD) features. This phone acts as a call center
agent's phone and can be used to trace a customer call, to escalate any customer call to a supervisor in
emergency, to categorize contact numbers using disposition codes, and to view customer call details.
Before you begin
• Set up the phone as a call center phone on the BroadSoft server.
• Access the phone administration web page. See Access the Phone Web Page, on page 88.
Procedure
Step 1 Select Voice > Ext(n).
Step 2 In the ACD Settings section, set up the fields as described in ACD Settings, on page 326.
Step 3 Click Submit All Changes.
Set Up a Phone for Presence
Before you begin
• Set up the Broadsoft server for XMPP.
• Access the phone administration web page. See Access the Phone Web Page, on page 88.
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone Administration
Configure Star Codes for DND

Cisco 8841 Specifications

General

Brand	Cisco
Model	8841
Category	IP Phone
Language	English