CHAPTER 6
Troubleshooting the Installation
This chapter describes how to troubleshoot the installation of SIPs and SPAs on the Cisco ASR 9000 Series
Aggregation Services Router. This chapter contains the following sections:
• Troubleshooting the SIP, on page 101
• Using debug Commands, on page 101
• Packing a SIP for Shipment, on page 102
• Packing a SPA for Shipment, on page 103
Troubleshooting the SIP
If a SIP fails to operate or to power up upon installation:
• Make sure that the SIP is seated firmly in the line card chassis slot. One easy way to verify physical
installation is to see whether the front faceplate of the SIP is even with the fronts of the other line cards
installed in the card cage.
• Check whether the ejector levers are latched and that the captive screws are fastened properly. If you are
uncertain, unlatch the levers, loosen the screws, and attempt to reseat the SIP.
• Determine whether there are any active alarms by looking at the alarm LEDs on the route processor.
• Examine the power distribution units (PDUs) to see whether the chassis, as a whole, is receiving power.
• Use the LED on the SIP to verify the correct installation and operation of the card. The STATUS LED
indicates whether the card is properly seated and operating correctly:
• Green—The card is properly installed and operating correctly.
• Amber—The card is properly installed, is powered, and IOS XR is loading.
• Off (dark)—Verify that the card is installed correctly. Also verify that there is power to the card by
looking at the indicators on the power shelf (10-slot) or PDU (6-slot).
Using debug Commands
Along with the other debug commands supported on the Cisco ASR 9000 Series Router, you can obtain
specific debug information for SPAs on the Cisco ASR 9000 Series Router using the debug spa privileged
EXEC command.
The debug spa command is intended for use by Cisco Systems technical support personnel.
Cisco ASR 9000 Series Aggregation Services Router SIP and SPA Hardware Installation Guide
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