Cisco IP Communicator Administration Guide

Chapter 8 Troubleshooting Cisco IP Communicator
Resolving Installation Problems
8-2
Cisco IP Communicator Administration Guide for Cisco CallManager
OL-4698-01
Resolving Installation Problems
Table 8-1 provides information for troubleshooting Cisco IP Communicator
installation.
Related Topics
• Resolving Startup Problems, page 8-3
• General Troubleshooting Tips, page 8-5
• Using the Quality Report Tool, page 8-10
• Using the Error Reporting Tool, page 8-11
Table 8-1 Cisco IP Communicator installation troubleshooting
Symptom Explanation and solution
Not enough space on the C drive Even if the TEMP variable is set to D:\temp, the installation
program copies files by default in the C:\Program
Files\InstallShield folder for repairing existing installations.
Approximately 20 MB of additional space is required for the
installation. To fix the problem, ask the user to free up additional
space on the C drive.
Uninstall does not remove all
files
The uninstall program will not remove the following files that are
added or modified during runtime; you need to delete them
manually:
Documents and Settings\<username>\Application
Data\Cisco\Communicator
Note that the Application Data folder is hidden.

Cisco IP Communicator Specifications

General

Brand	Cisco
Model	IP Communicator
Category	Software
Language	English