Name: Cisco IP Communicator
Brand: Cisco
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8-3

Cisco IP Communicator Administration Guide for Cisco CallManager

OL-4698-01

Chapter 8 Troubleshooting Cisco IP Communicator

Resolving Startup Problems

After installing Cisco IP Communicator and adding it to Cisco CallManager,

Cisco IP Communicator should start up as described in the “Understanding the

Startup Process” section on page 1-10. If the application does not start up

properly, verify the following:

• Check network connectivity. If the network is down between

Cisco IP Communicator and the TFTP server or Cisco CallManager,

Cisco IP Communicator cannot startup properly.

• Verify TFTP settings. Make sure that the correct TFTP settings are selected

in Cisco IP Communicator (right-click > Preferences > Network).

First-time remote users with a freshly installed application might not be able

to use Cisco IP Communicator until specifying a TFTP address.

• Verify that the device name derived from the network interface selection in

Cisco IP Communicator (right-click > Preferences > Network) is correct

and matches the device name specified in Cisco CallManager.

• Verify that the Cisco IP Communicator device is has been added to

Cisco CallManager. Review the information and procedures in the “Adding

Devices to the Cisco CallManager Database” section on page 2-10.

• If the device is in the Cisco CallManager database, and all of the above

criteria have been met, the device could still experience startup problems if

the device’s configuration file is damaged. In this case, delete the device from

the Cisco CallManager database, make a copy of a configuration file for a

functional device of the same type as the problematic device, and rename the

file. Use the convention SEPMAC_address.cnf.xml, where MAC_address is

the MAC address (or device name) of the deleted device. Replace the old

configuration file with the new one and add the device to the

Cisco CallManager database. See the “Adding Devices with Cisco

CallManager Administration” section on page 2-12 for details.

See Table 8-2 for more information on resolving Cisco IP Communicator startup

problems.

Cisco IP Communicator Administration Guide

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