Chapter 8 Troubleshooting Cisco IP Communicator
Using the Quality Report Tool
8-10
Cisco IP Communicator Administration Guide for Cisco CallManager
OL-4698-01
Note Unlike hardware-based phones, Cisco IP Communicator does not generate a
100 Hz tone for testing purposes.
Related Topics
• Resolving Installation Problems, page 8-2
• Resolving Startup Problems, page 8-3
• Using the Quality Report Tool, page 8-10
• Using the Error Reporting Tool, page 8-11
Using the Quality Report Tool
The Quality Report Tool (QRT) is a voice-quality and general problem-reporting
tool for Cisco IP Communicator and other Cisco IP Phone devices. QRT is
installed as part of the Cisco CallManager installation.
You can configure Cisco IP Communicator to use with QRT so users can report
problems with phone calls. Users can report issues by using the QRT softkey. The
QRT softkey is available only when Cisco IP Communicator is in the Connected,
Connected Conference, Connected Transfer, and/or OnHook states.
When users choose the QRT softkey on Cisco IP Communicator, they are
presented with a list of problem categories. Users can then choose the appropriate
problem category, and their feedback is logged in an XML file. Actual
information logged depends on the user selection and whether the destination
device is Cisco IP Communicator.
For more information about using QRT, refer to Cisco CallManager
Serviceability Administration Guide and Cisco CallManager Serviceability
System Guide.
Related Topics
• Resolving Installation Problems, page 8-2
• Resolving Startup Problems, page 8-3
• General Troubleshooting Tips, page 8-5
• Using the Error Reporting Tool, page 8-11
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