SIRIUS
®
TECHNICAL REFERENCE MANUAL
3.7. Troubleshooting
If your SIRIUS® device is not found by DEWESoft®:
● If you did not restart Windows after the software installation, restart now
● Make sure, that you have started DEWESoft® version 7.1 or higher (7.0.x versions do not support
SIRIUS®)
● Make sure that the external power supply is connected and okay
● Disconnect the USB / EtherCAT cable and reconnect it. If this does not work, try to connect the
USB / EtherCAT cable to another USB/Ethernet port of your PC
● Check if DEWESoft USB device shows up in the Windows Device Manager (under the node
called Universal Serial Bus controllers)
● Try to restart DEWESoft®
● Try to restart the PC
● Make sure to connect the data-cable directly to the Ethernet card of your PC. Do not use any
switches or hubs
SIRIUS
®
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