Managing Alarms
Page 25
5. If the alarm message included "Press tick to reset" (see above),
acknowledging the alarm also resets the system and the navigation
key returns to its normal (green) state.
If the alarm message included "Call Installer" (see above) or "Call
ARC", you will need to call the installer or ARC to reset the system (as
described in the next section), although you will still be able to set and
unset the system normally. The navigation key glows red until the
alarm is reset.
Note:
If the alarm was started by accident, see "Accidental alarms" on page
26.
In a partitioned system, some tamper alarms may need to be silenced
in more than one partition.
The control unit saves alarm information in the log. See page 40 for
details of how to view the log.
Installer resets
If the alarm requires an installer reset, there are several ways that this can
be accomplished:
The installer can visit your site and reset the system by entering the
installer code and exiting the installer menu.
If a suitable communicator is enabled, the ARC can send a signal to
the control unit to allow you to reset the system yourself.
If configured by the installer, the ARC can give you a special code for
you to reset the system yourself. If this method is enabled, you will see
a message similar to the following while acknowledging an alarm:
1. Note down the 4-digit number ("4321" in this example).
2. Press to clear the message. The display returns to normal.
3. Call the ARC and quote the 4-digit number.
4. If satisfied with your identity, the ARC provides a reset code.
5. Go through the procedure to acknowledge the alarm again, and
at the above prompt, enter the reset code to reset the alarm.
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