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Restarting your Fitbit Surge
If you experience one of the following problems with your Fitbit Surge, it may be
fixed by restarting your tracker:
• It is not syncing.
• It is not responding to movement.
• It doesn’t respond even when in a charger.
• It has a battery charge but is not lighting up.
• It isn’t tracking your steps or other data.
• It’s not responding to button presses, taps, or swipes.
Restarting your Fitbit Surge does not delete any data except text and call
notifications.
To restart your Fitbit Surge:
1. Press and hold the Home and Select buttons (left and bottom right) for 10
to 15 seconds until you see the screen flash or start to dim.
2. Let go of the buttons.
3. After your screen turns completely off, wait 10 seconds and then press the
Home button to turn your Fitbit Surge back on.
Your Fitbit Surge is now restarted and should work normally.
For additional troubleshooting or to contact Customer Support, see
https://help.fitbit.com.
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