252 6 Troubleshooting
Printing can be rubbed off with
a finger.
Toner is not fused to the paper.
Output is smudged with toner.
The paper type of the selected paper tray is not appropriate. Change the [Paper Type]
setting and try printing again. For example, if [Paper Type] is set to [Plain], try changing
it to [Bond] or [Recycled]. If it is set to [Heavyweight], try changing it to [Extra HW].
The paper is damp. Load fresh paper.
The paper is not appropriate for the printer. Load appropriate media.
Refer to
• “ Supported Paper Type” (P. 111)
The fusing unit is damaged or has deteriorated. Depending on its condition, the fusing
unit may need replacement. Contact our Customer Support Center or your dealer.
The whole page is printed
black.
A drum cartridge is damaged or has deteriorated. Depending on its condition, the drum
cartridge may need replacement. Contact our Customer Support Center or your dealer.
There may be something wrong with the high-voltage power supply. Contact our
Customer Support Center or your dealer.
Output is blank. Multiple sheets were fed at once. Fan the paper and reload it in the tray.
A drum cartridge is damaged or has deteriorated. Depending on its condition, the drum
cartridge may need replacement. Contact our Customer Support Center or your dealer.
There may be something wrong with the high-voltage power supply. Contact our
Customer Support Center or your dealer.
Symptom Cause/Remedy
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