TuxedoW Home Automation and Security System User Guide
48
Continued from the previous page
Be sure to have the model number, serial number, and the nature of the problem available for the customer service representative. Prior authorization MUST be obtained for all returns,
exchanges, or credits. ITEMS SHIPPED TO SELLER WITHOUT A CLEARLY IDENTIFIED RMA NUMBER MAY BE REFUSED.
Products returned will be tested to verify the defect. Upon verification of the defect, the product will be repaired, exchanged, or credited to Buyer’s account, at the sole discretion of Seller.
In the event of replacement, the returned product will be credited to Buyer’s account and a new invoice issued for the replacement item. Seller reserves the right to issue a credit only in
lieu of replacement. If the product is found to be in good working order or its inability to function properly is a result of user damage or abuse, the product will be returned in the same
condition as received unless repair is possible and requested by Buyer and in each case, freight charges will be the responsibility of the Buyer. Repairs of such nature will incur a charge
for parts and labor and will proceed only by agreement with Buyer to accept the charge.
Non-Warranty Repair - Buyer will be charged for repairs on out of warranty product. Applicable charges will be calculated and quoted when an RMA number is issued. Charges may vary
based on actual product condition. For all non-warranty repairs Buyer will be billed for all parts, labor and shipping costs. Non-warranty repairs are warranted for 90 days from date of
repair.
Return for Credit Unused Product - At its option, Seller may accept as a return for credit unused product in its original package and in a condition that could be sold as new provided the
product was purchased from Seller no more than thirty (30) days prior to the date of return. Buyer must provide proof of purchase within the preceding thirty (30) days and method of
payment. Returns must include all original instructions and packaging within the original box. Special order items are non-returnable (unless otherwise specified by Seller). All returns are
subject to a fifteen percent (15%) restocking fee. For non-returnable items, no return privileges apply. Buyer must contact Customer Service and obtain a Return Authorization for Credit
(RAC) number. Unauthorized returns are not accepted and will be returned freight collect.
Bad-Out-of-Box Replacement - For products sold through distribution, Resideo will provide the following privileges solely to its direct distributor buyer: Buyer may return a product deemed
to be defective within 180 days from the manufacture date code for credit or a replacement product. If the product is found to be in good working order or if the damage or defect is not
covered by the scope of the sellers warranty in section 1 above, the product will either be: (i) returned in the same condition as received or (ii) processed as per Buyer’s request, and in
either event, the freight charges will be the responsibility of the Buyer.
5. Governing Law
If the Buyer acquires the Seller’s product in the United States of America, the laws of the State of New York apply to this Limited Warranty.
6. Miscellaneous
Where any term of this Limited Warranty is prohibited by such laws, it shall be null and void, but the remainder of the Limited Warranty shall remain in full force and effect.
To Next Page
Loading...
Need help?
General
